In this section we are reminded that as communicators we use symbols and communication to construct our own and others identities. There are many differences between all types of people, and these differences are important to know about when communicating. Allen give us three tools to help us communicate better in groups and on an individual bases. The first is to be mindful when communicating. We have to be aware of what comes out of our mouth so that relationships are not destroyed. The next step is to be proactive. And lastly we should fill our communication toolbox. Doing these three steps will better communication between humans. Knowing how to keep someone engaged, not responding ignorantly, and having a vast vocabulary and modes of communication are ways to improve new relationships that come in our lives.
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I thought this part of the chapter was very interesting because many people outside the study of communication do not place such an emphasis on being mindful of how they communicate with others. Different words have different connotations and being mindful of things like this can enhance all modes of communication. Also, I really liked the part about not responding ignorantly because I think many people in our age of rapid information do not take the time to program a thoughtful response to someone, they merely speak or write what they are thinking, which is often not the best response.
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